Shipping Policy

We know you're excited to receive your order, and we're just as excited to pack it!

Order Processing

Orders are processed within 2 days, although many orders are packed and shipped the same day.

Please note:

• Orders placed Friday through Sunday will typically ship the following Monday or Tuesday.

• During product launches, promotions, holidays, or other high-volume periods, processing times may be slightly longer. We appreciate your patience and are working hard to get every order out as quickly as possible.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Carriers

We ship with a variety of trusted carriers, including Canada Post, UPS, Purolator, FedEx, Canpar, and others. We select the carrier that best suits your order based on destination, package size, and delivery service.

Shipping Responsibility

Once your order has been picked up by the shipping carrier, it is no longer under our control.

While we're always happy to help if an issue arises, Wild Baby is not responsible for shipping delays, lost or missing packages, stolen deliveries, or damage that occurs during transit.

It is the customer's responsibility to:

• Provide a complete and accurate shipping address.

• Ensure the delivery location is safe and secure.

• Monitor tracking information after the order has shipped.

We are unable to refund or replace orders that are delayed, delivered to an incorrect address due to customer error, or reported as lost or stolen after delivery.

If you experience an issue, please contact us as soon as possible and we'll do everything we can to help you work with the shipping carrier to locate your parcel.

Damaged Shipments

If your order arrives damaged, please email hiwildbaby@gmail.com within 2 days of delivery.

Please include:

• Your order number

• Photos of the damaged packaging and products

While we cannot guarantee a refund or replacement for items damaged during shipping, we will gladly assist you in filing a claim and working toward a resolution with the shipping carrier.

International & U.S. Shipping

 

Before an international order is shipped, an invoice will be sent for:

• Shipping (flat rate of $2O, free over $175)
  

• Applicable duties, taxes, and import fees (at a rate of 35% the order value)  

Please see our US shipping process here.

Customers are responsible for all duties, taxes, customs fees, and any other import charges associated with international shipments. Wild Baby does not reimburse or cover these costs.

U.S. Orders

Due to increased shipping costs and import duties, all orders shipped to the United States are final sale.

Returns, exchanges, and cancellations are not accepted once a U.S. order has been shipped.